Asistan34 is a call center and customer relationship management (CRM) software built for law offices that handle enforcement follow-up and debt collection. By working together with your VoIP phone, it closes the gap between the telephone and the debtor file.
The debtor card that opens with the call
When a call arrives on your VoIP phone, the debtor files registered under that number open automatically on screen as soon as you answer. If the caller is a registered debtor, their first and last name appear next to the number. You can start the conversation without wasting time searching for the file.
What you can do during the call
- Take call notes and save them directly to the debtor file.
- Enter a payment promise note and a payment promise date.
- Report on the payment promises you have received.
- Send the debtor an SMS from the same screen.
One screen for your law office call center
When the telephone and the CRM run as separate tools, taking notes, finding files and following the call history take a lot of time. With an integrated setup, all of these steps are gathered on a single screen, so your staff can focus on talking to the debtor rather than handling the file. Every call made since the date a file was transferred to the system is recorded, which lets managers review the call history easily.
Works together with other features
VoIP integration is not a stand-alone feature; it gains its value together with the other Asistan34 modules. Managers, within their authority, can listen to a call live and whisper guidance to staff during the conversation. UYAP query results, sent SMS messages and appointments are all gathered in the same debtor file. Seeing the file history before a call and recording the result afterwards therefore takes only a few seconds. This arrangement improves both speed and record keeping, especially in enforcement offices that work with a high volume of files.
Asistan34 has served more than 500 law offices in 81 provinces since 2010. To see how VoIP phone integration would work in your office and plan it around your needs, request a demo.
