Many law offices also use mobile lines to reach debtors. The Asistan34 integrated GSM module connects your mobile lines to the IP PBX and the customer tracking CRM, helping you manage your office's telephone infrastructure from one software.
Mobile lines in the same system
With the GSM module, calls made and received on a mobile line are managed in the Asistan34 environment without requiring a separate tool from your IP PBX lines. Because calls can be linked to debtor files, conversations appear in the file history.
What does it provide?
- Management of mobile and IP PBX lines from one software.
- Display of caller information and the related debtor files on incoming calls.
- CRM features such as call notes, payment promises and reporting for mobile line calls as well.
- A central arrangement instead of separate devices and separate recording methods.
A practical solution for enforcement offices
Managing different line types separately in a call center wastes time and makes reporting harder. In an integrated setup, you can follow the calls of all lines under one roof and evaluate your staff's performance and call results from a single place.
Management and reporting advantage
Managing mobile lines in the same software gives you a single view of the entire call center. Managers can report on staff call counts and call outcomes regardless of line type. Staff work from the same screen instead of switching between devices; the debtor file, notes, SMS messages and appointments remain in one place. It is a suitable option especially for offices that want to reach debtors through different line types and keep their whole telephone infrastructure under control. The number of lines and the capacity to be used are determined according to how you reach debtors; expansion can also be planned later if needed.
The capacity, setup and way of use of the GSM module are planned according to your office's needs. To find out how it can be integrated into your existing telephone infrastructure, request a demo.